Last updated: 10 February 2026
"Supportive managers always available and a wonderful atmosphere, but missing safety plans and call bell delays need fixing."
Per 2018 comprehensive inspection: Risk assessments to promote people's safety were not always in place. Staff recruitment checks... though systems needed to be more robust.
Per 2018 comprehensive inspection: A relative said, 'There is an absolutely wonderful atmosphere here.' Staff said management were efficient and knew how to run the home.
Per 2018 comprehensive inspection: Four people thought that more staff were needed as waiting times for call bells... were said to be approximately 20 minutes and this had caused toileting accidents.
Per 2018 comprehensive inspection: Staff training information showed that staff had training in relevant issues such as fire and health and safety. However training on people's conditions such as stroke, epilepsy and diabetes had not been provided.
Per 2018 comprehensive inspection: Staff told us that the management team were always available to speak with them at any time... One staff member said, 'The manager does a fantastic job.'
Per 2018 comprehensive inspection: Activities arranged by an activity co-ordinator... 1:1 work... dominoes, games, painting and group activities such as arts and crafts.
Plans to manage falls, pressure sores, and behaviour issues are sometimes missing or not detailed enough.
Per 2018 comprehensive inspection: There was no risk assessment in place to manage this behaviour... it did not specify how often this needed to be done... no evidence this had been carried out.
Staffing is adequate to keep people safe but call bells sometimes take up to 20 minutes to answer, delaying personal care.
Per 2018 comprehensive inspection: Four people thought that more staff were needed as waiting times for call bells... approximately 20 minutes and this had caused toileting accidents.
Only standard training with gaps in specialist areas like strokes, epilepsy, and diabetes.
Per 2018 comprehensive inspection: training on people's conditions such as stroke, epilepsy and diabetes had not been provided.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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