Last updated: 10 February 2026
"Staff feel supported with enough staff and regular training, but unsafe medicines management and limited activities are major concerns."
'Medicines continued to not be managed safely'; 'several doors found to be unlocked... posed a significant risk'; breaches in medicines and environmental risks.
'Staff felt supported in their roles and able to speak up... with confidence they would be listened to and valued'; staff said manager approachable and issues acted upon.
'The provider made sure there were enough qualified, skilled and experienced staff' and 'people and relatives felt there were enough staff to meet their needs' with call bells answered promptly.
Staff 'received effective support, supervision and development' with 'regular supervisions and appraisals' mentioned by staff.
Registered manager praised as always available and helpful by people, relatives and staff, but 'management had not fully learnt from previous experiences or taken robust action to address all known issues' with ongoing governance breaches.
'There were limited activities and social stimulation provided... Staff playing bingo with some people and records demonstrated staff spent some time... chatting'; more required.
Medication not managed safely with record problems and unlocked doors creating risks for people with dementia.
Medicines continued to not be managed safely... electronic medicine records system... not all medicine administration was recorded accurately... several doors found to be unlocked or unlockable during our site visits... posed a significant risk to people, particularly those with cognitive conditions
Only basic activities like bingo and chatting, so the job is mostly routine personal care with little variety.
There were limited activities and social stimulation provided in the home. Staff playing bingo with some people and records demonstrated staff spent some time with people on an individual basis chatting and reminiscing. However, feedback... suggested more activities were required
Staffing is adequate to meet needs and answer call bells, but no info on stable teams or minimal agency use.
People and relatives felt there were enough staff to meet their needs... staff came quickly when they pressed their call bells
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Inadequate
Direct feedback from current and former employees

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