Last updated: 10 February 2026
"Staff praised the manager's support and felt involved with good morale, but ongoing recruitment and only standard training need attention."
People received their medicines as prescribed and the service had safe medicine storage systems in place.
Staff morale was good, and they told us that they were involved in the development of the service, through discussions at staff meetings and handovers.
We observed, and staffing rotas showed that planned staffing levels were being achieved. The registered manager used a dependency tool to calculate staffing levels.
Staff induction included the provider's mandatory training as well as shadowing an experienced member of staff to learn about the service and the people they supported.
Staff were extremely complimentary of the support they received from the registered manager. One staff member said, 'The registered manager is great'.
There was a wide range of activities offered, and throughout the day we observed people engaged with staff and enjoying what they wanted to do, alongside planned activities.
Staffing is adequate to meet needs with rotas met, but recruitment is ongoing which suggests some vacancies or turnover.
There were sufficient staff deployed to meet people's needs and staff recruitment was on-going.
Only standard mandatory training and induction with shadowing, no specialist courses or funded qualifications mentioned.
Staff induction included the provider's mandatory training as well as shadowing an experienced member of staff.
Varied activities offered but no dedicated coordinator or specialist programmes, so the role lacks distinctive creative elements.
People had access to a wide range of activities and were supported to avoid social isolation.
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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