Working at Ryecourt Nursing Home

Accidents and incidents were clearly monitored with good oversight... team were required to debrief and review any lessons learnt... rate of falls, health infections and pressure ulcers over the last year were cut to minimal or zero levels.

We observed a strong, family-orientated service where staff were not afraid to display their love towards people. Staff member commented, 'We are like a family...' Another staff member commented, 'We're like one big family here.'

Staff we spoke with said excellent staffing levels were deployed at Ryecourt... up to 16 care, nursing and management staff worked from 8am-8pm every day. This gave a ratio of just under one staff member to every two people who lived at the home.

All staff attended a vast array of courses... specialist training in such areas as behaviour that challenged, dementia diploma and champion roles... advanced preceptorship programme... provider funded them to complete external courses.

The registered manager excelled at creating an inclusive environment to strongly encourage staff, people and visitors' involvement in Ryecourt's development. Staff confirmed the management team were keen to listen to their ideas and encouraged them to raise any concerns.

Staff completed the Pool Activity Level (PAL) tool... Designated activities co-ordinators were on duty for 12 hours per day... provider created the research-based tool with a university... themed lounges such as memory lane, garden room and jungle.