Working at Rye House

Staff had completed training in safeguarding adults and knew how to recognise signs of abuse and report their concerns. People received their medicines safely.

There was a positive culture at the service. Staff and the management team worked closely together to provide a supportive, person-centred environment for people.

Staffing levels were safe. There were enough trained staff on duty to care for the current number of residents. There was an on-going recruitment drive to maintain appropriate staffing levels as the number of residents increased.

All staff completed training in PROACT-SCIPr-UK. This is a positive behavioural intervention strategy used with people with complex mental health needs.

The registered manager was knowledgeable and enthusiastic about the service. Governance systems were in place to ensure all aspects of the service were reviewed and checked regularly.