Last updated: 10 February 2026
"Staff feel supported and valued with thorough training and a positive culture, but activities lack a dedicated coordinator and staffing relies on overtime for cover."
Staff knew how to identify, prevent and report abuse. Safeguarding investigations were completed and actions were taken in a timely way... Risks to people were robustly explored... Medicines were managed safely.
Staff told us they enjoyed working at the service. One said, 'I love everything about my job,' while another said, 'I've been here for nine years; I wouldn't have been here this long if I didn't love my job.'
There were sufficient staff employed to meet people's needs... staffing levels in all the units provided an opportunity for staff to interact with people and support them in a relaxed and unhurried manner.
Staff completed a thorough induction and training programme. Training for staff was updated regularly and specialist training was provided to meet people's specific needs such as autism awareness, Makaton and PROACT SCIP.
There was a clear management structure in place and staff felt well supported and valued by the management team.
People were actively involved in accessing their community and participating in activities they chose... going out, shopping, bowling or swimming... darts team... delivering a local newsletter... local disco.
Lots of community trips like bowling, swimming and discos, but no dedicated activities coordinator or special creative programmes to vary the workday.
People were actively involved in accessing their community and participating in activities they chose. Activities included going out, shopping, for coffee, for meals out and to participate in leisure activities, such as bowling or swimming.
Staff numbers meet needs for unhurried care, but they cover short absences with overtime or staff from other units, not a fully stable team with no gaps.
Short term staff absences were managed through the use of overtime and cover could also be provided where needed by staff from the other units that were part of the group.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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