Working at Rydal Mount
Station Hill, Wigton, CA7 9BJ
Operated by Community Integrated Care
4 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"A positive culture like one big family and strong safety practices, although occasional rota shortfalls and audits missing issues hold it back."
Safety & Risk
7/10
✓
Overall, medicines were managed in a safe way... Staff had training... People were kept safe from avoidable harm... systems in place to protect people... minor inconsistencies addressed immediately.
Staff Culture
7/10
✓
The service had a positive culture which focused on people enjoying fulfilled lifestyles... A staff member commented, 'The service strives to allow the people we support to live the best lives possible. We are really good at getting out into the community...' Relatives described the service as 'one big family'.
Staffing Levels
5/10
!
The provider ensured there were sufficient staff to keep people safe... Some staff said the staffing standard was not always achieved. The registered manager explained that there had been occasional 'shortfalls' on the rota but this had not impacted people's well-being.
Training & Dev
6/10
✓
Per 2017 comprehensive inspection: Staff were trained and knew how to support people... Most staff had achieved or were working towards national care qualifications. They received regular supervision and appraisal.
Management
6/10
✓
The registered manager carried out audits of the service and reported their findings to the provider... The staff team also carried out in-house checks to monitor safety but these did not always identify shortfalls.
Programmes
6/10
✓
Per 2017 comprehensive inspection: Staff supported people to get involved in a variety of activities... attended 'ladies day' at a horse race track... enjoyed cream teas... light sensory room and going on holiday. Multiple types including community outings and sensory activities.
Points to consider
Staffing levels meet safety needs but sometimes fall short of the planned minimum and rely on senior cover.
Some staff said the staffing standard was not always achieved. The registered manager explained that there had been occasional 'shortfalls' on the rota but this had not impacted people's well-being and service leaders were available to provide contingency cover.
Managers' internal checks miss some issues like medication records or risk details until inspectors point them out.
The staff team also carried out in-house checks to monitor safety but these did not always identify shortfalls. These included, for example, the inconsistencies we found with medicines records... A couple of risks assessment records were not sufficiently detailed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews