Last updated: 10 February 2026
"Strong safety practices and supportive culture with approachable managers, but staffing lacks retention and activities miss specialist programmes."
Safeguarding incidents correctly reported and investigated; risks well managed; medicines safely administered by trained nurses; incidents analysed.
Staff told us they felt supported, communication good; managers approachable; positive staff and relative feedback.
People and relatives told us staffing levels met needs; 'carers come straight away'; observed prompt care.
Staff training relevant and up to date including Care Certificate; NVQ arranged when requested; regular supervisions and spot checks.
Staff told us, 'The managers are approachable and capable.' Provider and registered manager had good oversight through structured audits.
Employed activities staff providing meaningful activities; relatives mentioned falconry day, parties, singers, dancing; feedback actioned.
Staff numbers are enough to get the job done, but nothing said about low agency use or keeping staff long-term.
People and their relatives consistently told us the staffing levels met their needs.
Varied activities like parties and singers run by a coordinator, but no specialist programmes or staff trained in therapies.
The service employed activities staff, who provided meaningful activities... falconry day and parties, there's singers and dancing.
AI Generated
Last inspected: June 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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