Working at Rutland House Care Home

The provider had a proactive and positive culture of safety, based on openness and honesty. People were protected from the risk of abuse and risks to people were now managed well.

There was a homely, open and inclusive culture at the service. People, relatives and staff were encouraged to speak up and raise concerns and these were listened to.

The provider made sure there were enough qualified, skilled and experienced staff... Staff told us they worked well together and had enough time to complete their duties and provide people with the care and support they needed.

Staff were provided with regular and relevant training to meet people’s needs. They were supported through a regular programme of supervision to continually learn and develop in their roles.

Managers led well and were highly regarded by people, relatives and partners that worked closely with the service. Managers encouraged and supported staff to deliver safe, high quality care to people.