Working at Rustington Convalescent Home

People were protected from the risk of abuse. Staff had received training in safeguarding... Lessons had been learnt when things go wrong. Incidents and safety concerns were reviewed... Risks to people's health... assessed and mitigated... Medicines managed safely.

There was an open and relaxed culture within the home... Staff told us that the management were inclusive and supportive. One staff member said, 'It's so open here, staff talk to managers all the time.' Staff felt supported and listened to in their roles.

There were enough staff in place to ensure people remained safe and met their needs. We observed sufficient levels of staffing throughout the inspection. People and staff told us there [was] enough staff to respond to their support needs.

Per 2016 comprehensive inspection: Staff received regular training in topics including moving and handling, fire safety, infection control, medicines, safeguarding; training up to date with induction, supervisions, and some specialist like post-operative anticoagulants.

People, staff and relatives spoke positively about the registered manager. Management were approachable and open to feedback and discussions about people's care. Staff told us they felt supported and listened to... 'She is very approachable... her door is always open.'

Per 2016 comprehensive inspection: The home had a set activities plan, which included trips out, exercise classes twice a week, quizzes and a regular church service; people happy with activities provided including entertainer.