Working at Rusthall Respite
Middlefield Court, Tunbridge Wells, TN4 8RP
Operated by Kent County Council
5 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.5/10
Key Finding
"Excellent training and strong leadership with staff feeling valued, although tough recruitment and no dedicated activities coordinator hold it back."
Safety & Risk
8/10
✓
Systems were effective in protecting people from the risk of abuse... Staff completed Medication Administration Records (MAR)... MAR were audited twice a day... Incidents and accidents were routinely reviewed.
Staff Culture
8/10
✓
Staff felt valued and recognised in their roles. One staff member told us, 'It's an unreal place to work. Really refreshing to feel valued at work... Morale is really good as we all feel invested in.'
Staffing Levels
6/10
✓
recruiting staff had been difficult, so the times and maximum number of people receiving a service had been reduced over recent months to reflect the staff numbers available... Staff told us appropriate staffing levels were maintained.
Training & Dev
9/10
✓
every six months the service closed for a week to enable them to complete a range of face to face training... specialist learning relevant to supporting people with a learning disability, understanding autism and Positive Behaviour Support (PBS)... offered 20% of staff time for study.
Management
8/10
✓
The registered manager was established as a credible leader and was praised by people and their relatives... Staff were equally positive... 'She's an excellent manager, I've never had a boss like her – always willing to step in and help us out.'
Programmes
6/10
✓
we observed people actively engaging in a range of indoor and outdoor activities, including going out for a pub lunch, cooking and walking to the local shop... People expressed that staying at the service was like being on holiday.
Points to consider
Recruitment has been tough so they've cut back on the number of stays to make sure staffing stays safe.
recruiting staff had been difficult, so the times and maximum number of people receiving a service had been reduced over recent months
Varied activities like cooking and outings make the days interesting but there's no dedicated activities coordinator or specialist programmes.
we observed people actively engaging in a range of indoor and outdoor activities, including going out for a pub lunch, cooking and walking to the local shop.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews