Last updated: 9 February 2026
"Staff enjoy a positive culture with experienced management, strong safety, good training and varied activities, although staffing lacks details on stable teams or low agency use."
Safeguarding records demonstrated that concerns were appropriately managed... Risks to people were documented... Medicines were managed, administered and stored safely... electronic medicines system... Medicine audits... post falls observation strategy.
Staff told us... 'I really enjoy my job, that's why I'm still here after all this time', and, 'It's a lovely home and the manager does a good job. People receive good care and the staff work well together.'
There were enough staff to meet people's needs... Staff rotas confirmed planned staffing levels were consistently maintained... 'The current level of staffing works well.'
Staff completed an induction programme in line with the Care Certificate... received training appropriate to their needs... mandatory training... specialised training such as wound care, end of life care... regular supervision.
The service had an experienced registered manager in post... Staff told us management support was available to them when needed... 'It's a lovely home and the manager does a good job.'
Weekly activity plans... visiting entertainers... Yoga... knit and natter, bridge group... community relations officer... won 3 gold awards at Tunbridge Wells in Bloom... Interactive Me tablet-based system... PCS system.
Staffing is adequate with enough staff on rotas, but no details on low agency use or long-serving teams.
There were enough staff to meet people's needs and... Staff rotas confirmed planned staffing levels were consistently maintained... 'The current level of staffing works well.'
AI Generated
Last inspected: January 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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