Working at Russettings Care Home
Mill Lane, Haywards Heath, RH17 6NP
Operated by Russettings Care Limited
45 bedsNursing homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.3/10
Key Finding
"Staff feel supported by approachable management and enjoy a family-like culture, although high agency staff use reduces team stability."
Safety & Risk
7/10
✓
Per 2019: Incidents reviewed, analysed for trends, actions taken; safe medicines, safeguarding training. 2021: Assured on infection control, PPE, testing, cleanliness.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: 'We are like a family now.' Staff felt valued, involved, listened to via regular meetings.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: 'There were enough staff available... although people commented about the high usage of agency staff.' Staff noted 'the amount of agency staff we use'.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff had induction, mandatory training, specialist like dementia and wound care, regular supervision and appraisals.
Management
7/10
✓
Per 2019 comprehensive inspection: 'The manager comes in most days and says hello. If you have any worries, they will listen and sort them out for you.' Owners approachable, staff felt supported.
Programmes
6/10
✓
Per 2019 comprehensive inspection: Two activities coordinators; plentiful activities like singers, guitarists, armchair football, one-to-one reading, games, beauty therapy.
Points to consider
Staffing is adequate but high agency use means less team stability and familiarity.
people commented about the high usage of agency staff... 'the amount of agency staff we use' Per 2019 comprehensive inspection
Training covers basics and some specialist topics but no funded qualifications or career development paths.
Records showed staff received an induction... training specific to... wound management, diet and nutrition; and dementia... regular supervision Per 2019 comprehensive inspection
Activities are regular with coordinators but mostly standard entertainment and games, no specialist programmes.
two activities coordinators... plentiful activities, singers, guitarists, pianist, and someone who comes in and plays armchair football or handball Per 2019 comprehensive inspection
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews