Working at Russell House
Chesham Lane, Gerrards Cross, SL9 0RJ
Operated by Epilepsy Society
20 bedsResidential homes
Workplace Score
3.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 3.9/10
Key Finding
"People enjoy a wide range of activities and staff get good training, but safety risks with medicines and unapproachable management hold it back."
Safety & Risk
2/10
✕
Risks to people were not always identified and mitigated. Safe medicine practices were not always promoted. The service was in breach of legal regulation in relation to people’s safe care and treatment, including the ways people’s medicines were managed
Staff Culture
4/10
!
We received mixed feedback from some staff about the culture of the service. Some staff commented, '[Registered Manager’s name] has not developed much interaction with staff' and 'The home has a negative culture, there is tension which do not always promote teamwork'
Staffing Levels
4/10
!
Some staff did not feel the staffing levels were always sufficient and gave examples where they felt it impacted people. In team meeting minutes staff had raised concerns that required staffing was not consistently provided
Training & Dev
5/10
!
Staff had access to a range of training that was considered mandatory such as fire safety, first aid, moving and handling. They also had specialist training such as in learning disabilities and autism, managing distressed behaviour, however staff did not have their competencies assessed for all aspects of tasks
Management
3/10
✕
Some staff did not find the registered manager approachable and did not interact with them in a positive way. Staff commented, '[Registered Manager’s name] has not developed much interaction with staff' and 'The home has a negative culture, there is tension'
Programmes
6/10
✓
People were supported to be involved in a wide range of person-centered activities, including community activities. Relatives were happy with the activities on offer and felt the range and access to activities had increased for people
Points to consider
Safety risks are not always managed properly, like gaps in choking supervision and unsafe ways of giving medicines, making shifts feel risky
A person who was a known choking risk... was not consistently supervised... The lack of clinical advice regarding mixing medicines with food placed people at risk of ineffective treatment
Staffing levels are not always enough, with staff sometimes pulled back from activities to cover units
some staff did not feel the staffing levels were always sufficient... staff had raised concerns that the required staffing was not consistently provided and staff were asked to return from activities early
Some staff do not feel the manager is approachable and there is tension affecting teamwork
Some staff did not find the registered manager approachable... 'The home has a negative culture, there is tension which do not always promote teamwork'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews