Last updated: 10 February 2026
"Supportive management and developing team spirit, but high staff turnover, basic training and limited activities hold it back."
Staff knew how to safeguard people from abuse because they recognised the signs of abuse and they knew the policies and procedures the provider had put in place to safeguard people.
Staff said they felt well supported by their colleagues. They said that there was now more stability within the staff team and they felt a good team spirit was developing.
People told us there were enough staff deployed to meet their needs. Rotas showed the staff numbers each day were in line with the numbers of staff the registered manager told us were necessary.
It is a recommendation that more specific training appropriate to the needs of people living at Russell Hill Lodge be included in the staff training programme.
Staff said the new registered manager was doing a good job. They told us she was supportive and they felt able to raise any concerns they had with her.
Care plans included details of people's social activities and of their engagement with the community.
Staff numbers are enough but high turnover last year unsettled the remaining team.
Staff said there was a considerable turnover of staff in the last few months of last year. This was unsettling for the staff who remained and for people who used the service.
Only basic training like first aid and safety, no specialist mental health or rehab courses yet.
It is a recommendation that more specific training appropriate to the needs of people living at Russell Hill Lodge be included in the staff training programme. Examples of this could include: rehabilitation and resettlement for people with mental health issues, mental health awareness.
No fun activities or special programmes, just basic outings and cooking support.
On the day of our inspection we observed there were sufficient staff to support people in the service as well as to support people with their various activities in the community, including attending college, carrying out voluntary work and attending health appointments.
AI Generated
Last inspected: April 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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