Working at Russell Hill
33 Russell Hill, Purley, CR8 2JB
Operated by Independence Homes Limited
9 bedsResidential homes
Workplace Score
7.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.5/10
Key Finding
"Supportive managers and a happy motivated team with good training and engaging activities, although staffing lacks strong retention."
Safety & Risk
8/10
✓
People were safe... Staff protected people from the risk of abuse... incidents were reviewed in detail by staff to discuss any learning
Staff Culture
8/10
✓
Staff felt well supported and were motivated. One staff member said, 'We all work really well together as a team…I'm really happy here.'
Staffing Levels
6/10
✓
There were enough staff at the time of this inspection to support people safely. Staff rotas showed senior staff took account of the level of care
Training & Dev
8/10
✓
Staff received regular and relevant training to help keep their knowledge and skills up to date with current best practice... A staff member told us, 'The training is intensive but really prepares you for the job'
Management
8/10
✓
We received positive feedback about the registered manager... '[registered manager] is very approachable and a nice person' '[deputy manager] has been very supportive…good people in charge, top notch!'
Programmes
8/10
✓
People took part in a wide range of personalised activities... access to a range of courses... assisting in trials of new technology to improve outcomes for people living with epilepsy
Points to consider
Staffing is adequate with planned rotas to cover needs, but no details on low staff turnover or avoiding agency workers.
There were enough staff at the time of this inspection to support people safely. Staff rotas showed senior staff took account of the level of care
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews