Working at Russell Court
Overfield Road, Dudley, DY1 2NY
Operated by Russell Court Care Home Ltd
42 bedsNursing homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Staff feel supported by the new management with improved morale and enough staffing, but no registered manager and medicines issues hold it back."
Safety & Risk
4/10
!
Medicines issues including two unaccounted PRN tablets, inconsistent recording of doses administered, and occasional timing delays causing anxiety
Staff Culture
6/10
✓
Staff felt supported by the new management team... improved staff morale: 'The manager is absolutely brilliant... changes she has made to the staff morale... just been brilliant'
Staffing Levels
5/10
!
Our observations... indicated there was enough staff on duty to meet people's identified needs and people told us staff would attend promptly
Training & Dev
4/10
!
Staff had started to receive supervision... training had been completed or in the process... for example, safeguarding and moving and handling
Management
3/10
✕
The service did not have a manager registered with the CQC at time of inspection, though post-inspection application submitted: 'We acknowledge there is a home manager in place... post inspection an application has been submitted'
Programmes
5/10
!
Dedicated activities coordinator mentioned with reminiscence work, baking, garden time, and communal/individual social activities
Points to consider
No permanent manager registered yet, even though staff like the new one
The service did not have a manager registered with the Care Quality Commission
Some problems with medicines like unaccounted tablets and doses not always recorded properly
We found with one PRN medicine, there were two tablets unaccounted for... staff were not consistently recording... how many tablets was administered
Only basic training like safeguarding and moving people, with supervision just starting
the manager had arranged for training... safeguarding and moving and handling... Staff had started to receive supervision
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2021
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews