Working at Ruskin Lodge
Swinburne Road, St Helens, WA10 6AW
Operated by Pilkington Retirement Services Limited
23 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Supportive management, valued staff with high retention, and strong safety culture, although basic activities without a dedicated coordinator and regular agency staff use hold it back."
Safety & Risk
8/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns and reported incidents to management, who investigated them. Lessons were learnt... Medicines were stored securely and administered by trained staff in line with policy.
Staff Culture
7/10
✓
Staff told us they felt well supported and valued... high staff retention, with many team members having worked at the home for several years... A member of staff told us, “We work together well as a team.”
Staffing Levels
5/10
!
We observed sufficient staff on duty with staff reporting staffing levels and skill mix were appropriate... Regular use of familiar bank and agency staff ensured continuity and safe staffing levels when permanent staff were not available to cover gaps in the rota.
Training & Dev
5/10
!
Staff were appropriately trained and supported... Staff had completed all required training. A recent e-learning platform, Flourish, had been introduced to enhance training opportunities and support ongoing development.
Management
7/10
✓
The registered manager was visible, approachable, and actively involved in the day-to-day running of the service. Staff consistently described feeling valued and supported. One staff member told us, “Oh yes, they [management] are really supportive.”
Programmes
4/10
!
Staff supported them to do things that were important to them, such as trips to the garden centre or meals out... People were encouraged to take part in meaningful daily activities tailored to their interests and abilities.
Points to consider
No dedicated activities programme or coordinator, so the role is mostly routine personal care with basic outings and chats.
staff supported them to do things that were important to them, such as trips to the garden centre or meals out... People were encouraged to take part in meaningful daily activities tailored to their interests and abilities.
Staffing is adequate but relies on regular agency and bank staff to cover rota gaps.
Regular use of familiar bank and agency staff ensured continuity and safe staffing levels when permanent staff were not available to cover gaps in the rota.
Only standard mandatory training and e-learning platform, no specialist courses or funded qualifications.
Staff had completed all required training. A recent e-learning platform, Flourish, had been introduced to enhance training opportunities and support ongoing development.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews