Working at Rushes House Care Home

People were supported in a safe way and were protected from avoidable harm and abuse. Staff had received up-to-date training about how to protect people from harm and abuse. Medicines were managed and administered safely by trained staff.

People were cared for by a dedicated and caring staff team who felt valued and appreciated. Staff told us they felt supported, and people told us how impressed they were about the changes and improvements.

Additional to mandatory training, the service also offered nationally accredited training to all staff. New staff underwent a comprehensive induction and were required to pass a probationary period. All staff received regular supervision and competency checks.

People and their relatives were extremely positive about the management team. There was clear leadership and visions and values for the service, that ensured people were at the heart of everything they did. There was a visible person-centred culture at the service.

People enjoyed an excellent variety of activities, events and trips out that were organised to help reduce social isolation and enhance people's health and wellbeing. Activities were tailored towards people's likes and preferences.