Last updated: 9 February 2026
"Staff feel supported with good training in dementia care, but absent registered manager and weak governance oversight hold it back."
Improvements in risks, safeguarding, medicines and incidents reduced, but observed potential risks like unstable furniture on crash mats and unassessed wheelchair use.
Staff feel listened to and supported by manager, confident to raise concerns, but mixed relative feedback on staff attitude.
Enough staff to meet needs after recruiting more, staff report more time with people, but mixed relative feedback on call bells and support.
Staff provided training in dementia, catheter care, PEG feeds with competency assessments and induction, but some unable to recall diabetes training details.
Registered manager absent since last inspection, deployed manager from another service, but continued breach of Regulation 17 good governance with oversight systems needing further development.
Staff arranged activities, social events, community trips, garden access and newsletters to reduce isolation.
The regular manager has been away and another from elsewhere is covering, but daily checks still miss risks and improvements.
Registered manager absent since last inspection; daily checks completed by the management team had not always identified areas of improvement and potential risks to people.
Staffing levels are now adequate after hiring more, but relatives say call bells are not always answered promptly.
mixed feedback from people's relatives who felt that there was not enough staff to answer calls bells promptly, support people out of bed and support people who needed further encouragement with drinks.
No dedicated activities coordinator, so only basic staff-arranged outings and events rather than a varied structured programme.
Staff had arranged activities and social events which people were encouraged to take part in. Details of these were included in regular newsletters to people.
AI Generated
Last inspected: September 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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