Working at Rushall Care Home

People were safeguarded from the risk of abuse and felt safe living at the service. Where incidents occurred, these were reviewed, and learning applied to prevent reoccurrence.

People relatives and staff all spoke positively about the service and the management team. One staff member told us, 'The atmosphere has really got better since the registered manager came into post. It is just a really nice place to work.'

Staff told us they were happy with the number of staff on duty and although it was busy, they felt it was enough to support people safely. Our observations supported this.

Staff were supported and received updates to their training as needed. The provider had systems in place for staff to access learning and support. Competency was assessed.

The registered manager had a good oversight of the service and used feedback to learn and improve the quality of the care people received. The registered manager had an open-door policy and people felt able to raise any issues.