Last updated: 10 February 2026
"Staff feel well supported by managers with strong safety systems, but basic activities and gaps in record-keeping need improvement."
Systems were in place and used effectively to help protect people from the risk of abuse. Staff spoke confidently about potential indicators of abuse and what they would do if abuse was witnessed or suspected.
Staff spoke positively about the service and people they supported.
Processes were in place to ensure there were sufficient numbers of suitably qualified and safely recruited staff to meet people's needs.
Records we reviewed showed staff had training relevant to their roles. For example, dementia awareness, safeguarding and moving and handling training. [but] registered manager said they would support staff with additional training.
Staff said they worked as a team and felt well supported by the registered manager. Comments from staff included, 'We communicate well and I can approach my manager and senior if I have any concerns.'
The provider had identified activities provision was an area for further development; provision was not always aligned to people's individual interests. At the time of the inspection, the provider was recruiting an additional activities coordinator.
Activities are basic and need improving with a new coordinator planned, so shifts are mostly routine personal care.
The provider had identified activities provision was an area for further development; provision was not always aligned to people's individual interests. At the time of the inspection, the provider was recruiting an additional activities coordinator to support this development.
Only standard training in place with gaps in recording food fluids and meds that need extra training.
Some people were having their food and fluid intake monitored. However, records we reviewed were not always complete or lacked detail... We found some recording shortfalls in relation to medicines management.
Staffing is adequate to meet needs but no details on low agency use or stable team to make workloads easy.
There were sufficient numbers of safely recruited staff to meet people's needs.
AI Generated
Last inspected: February 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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