Last updated: 10 February 2026
"Staff feel valued like family with great teamwork and a settled team, but basic training, activities and unproven new leadership hold it back."
Effective safeguarding and risk systems; medicines managed safely but 'as required' protocols not always in place, immediate action taken.
Staff felt valued and listened to; one said 'I feel valued. We have good teamwork. The care team are amazing. We are like a family.'
Sufficient staff deployed; staff said 'Staffing is good. We have a very settled team, and all help each other out.'
New staff completed induction programme; staff had access to a range of training and development opportunities.
New registered manager implemented audits identifying issues with clear plans to address; staff said '[Registered manager] is very calm, can go to her with anything. I feel very supported.'
People supported to enjoy range of activities including trips out, visits from community groups and external entertainers.
Only standard training and induction mentioned, no specialist courses or funded qualifications for career growth.
New staff completed an induction programme to ensure they had the skills and knowledge to meet people's needs. Staff had access to a range of training and development opportunities to ensure their skills and knowledge were up to date.
Activities are regular but basic like trips and entertainers, no specialist programmes or innovative approaches to vary the role.
People were supported to enjoy a range of activities, which included trips out, visits from community groups and external entertainers.
New manager in post just days before inspection, so leadership yet to prove long-term stability and innovation.
New registered manager, who had been registered with the commission on 5 March 2020.
AI Generated
Last inspected: May 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp