Last updated: 10 February 2026
"Supportive management and family-like culture with innovative training, but uncertain staff retention and basic activities hold it back."
People received safe care and treatment. Risks to their safety and wellbeing were assessed and planned for. People’s medicines were managed in a safe way.
Staff spoke positively about their experiences, telling us they would recommend the service as a good place to work and live. The registered manager explained, ‘We work as a family. There is no difference between managers and staff, we work together’.
There were enough staff deployed to keep people safe and meet their needs. People using the service told us they felt there were enough staff, and they did not have to wait for care.
The registered manager told us they had organised ‘experience training’ about dementia. This allowed staff to physically experience some symptoms and what it felt like to be cared for. Staff learning had been incorporated into care plans.
There were 2 registered managers who knew the service well and worked closely with staff to provide care. Staff and people living at the service spoke positively about the management team, including their knowledge and support.
They provided person-centred care which met these different needs and gave people the opportunity to take part in a range of different social and leisure activities, both within and outside of the home.
Staffing is adequate with enough staff to meet needs, but no details on team stability or agency use.
There were enough staff deployed to keep people safe and meet their needs.
Activities are basic with a range offered, but no dedicated coordinator or specialist programmes to vary the role.
gave people the opportunity to take part in a range of different social and leisure activities, both within and outside of the home.
AI Generated
Last inspected: December 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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