Last updated: 10 February 2026
"Strong leadership and positive staff culture with robust safety, but activities underdeveloped and some permanent positions still to fill."
Improvements met prior breaches; robust incident learning and analysis, safe medicines with protocols, strong safeguarding and least restrictive practice.
Staff told us 'Things have changed so much here it is amazing. The leadership and the team are excellent'; felt better supported, involved, and informed.
Agency use reduced to short notice only, not used for last two weeks; sufficient experienced staff, recruiting permanent and bank staff, staff report consistency and support.
Additional training in positive behavioural support and resilience; structured induction with shadowing, regular individual and group supervision, staff happy with training.
New registered manager appointed who was competent and a good leader; staff very positive about support and leadership, with additional manager for oversight.
People pursue interests like art, karaoke, car boot sales, gardening plans, community outings; however activity plans often blank or mismatched, need further development.
No dedicated activities coordinator, so the role mixes some hobbies and outings with mostly routine personal care.
From reviewing a sample of activity plans and people's daily records, we found instances where they did not match or were blank. The registered manager told us they were aware people's activity plans... needed further development.
Still recruiting to fill two permanent staff positions, even though agency use is now minimal.
The management team told us they had two staff positions to recruit to and planned to recruit additional bank staff.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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