Working at Rubery Court
55-57 Walsall Road, Walsall, WS10 9JS
Operated by Rehability UK Support Services Ltd
8 bedsResidential homesSupported living
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Approachable management and motivated staff create a positive culture, but a lack of structured activities and training refreshers hold it back."
Safety & Risk
7/10
✓
Several medicine errors were identified prior to our inspection... This intervention had dramatically reduced medicine errors.
Staff Culture
7/10
✓
Staff told us the management team were open and staff were motivated and told us they were confident to raise any concerns through a whistleblowing policy.
Staffing Levels
6/10
✓
People told us they had support from staff as needed and staff were always available.
Training & Dev
5/10
!
The registered manager had identified there was a need for refresher training for staff in some core skill areas.
Management
7/10
✓
Staff said the registered manager was approachable and listened. One member of staff told us, 'We have meetings about every six weeks. All the staff attend and if there have been issues we would discuss...'
Programmes
4/10
!
Relatives told us staff took their loved one, 'Out for meals - Asda, park...' Another relative said their loved one... listening to their chosen music and going out to places they enjoyed.
Points to consider
No activities coordinator or structured programme, so the role is mostly routine personal care with basic outings like shopping and parks.
A social care professional told us they thought the staff could be more proactive... The registered manager told us they were planning to look at reviewing activities on offer
Only standard training with some refreshers needed, no specialist courses or funded qualifications.
The registered manager had identified there was a need for refresher training for staff in some core skill areas. There was a clear plan for provision of this refresher training
Staffing is adequate but nothing special, no details on low agency use or long team retention.
The registered manager told us staffing was based on people's individual requirements and assessments... Staff had been recruited safely.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews