Working at Royal Mencap Society - Woodlands Residential Home
51a Elm Road, Thetford, IP24 3HL
Operated by Royal Mencap Society
8 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff feel supported in a positive culture with strong safety practices, but no permanent manager and staffing instability hold it back."
Safety & Risk
6/10
✓
Safeguarding understood with robust medicines processes and risk assessments, but recent incidents impacted safety being addressed.
Staff Culture
6/10
✓
Staff felt well supported and service improving, nice atmosphere with no tension despite past stress from changes.
Staffing Levels
5/10
!
Staffing levels appropriate with agency and bank staff filling voids, but lack of long-term stability with staff leaving.
Training & Dev
5/10
!
Staff confident in needs-specific training with supervision, but gaps in role-specific training and autism/sensory understanding.
Management
3/10
✕
No registered manager in post; acting manager temporary for up to six months until permanent one recruited, multiple prior changes impacting continuity.
Programmes
4/10
!
Sufficient planned activities like swimming and community outings, but limited by staffing, physical health and need for careful planning.
Points to consider
No permanent manager, temporary team only in for six months with lots of past changes.
The new manager was applying for their registration with CQC. They had been taken from another service... initially to manage the service for up to six months until a permanent manager could be recruited.
Agency staff filling gaps and some team members leaving, so not a stable long-term crew.
Agency staff were used to fill staffing voids, and most were longstanding. Staffing levels were appropriately maintained... but the service had not had long term stability.
Gaps in specialist training on things like autism, so not all staff fully skilled up.
Not all staff had sufficient understanding of autism and sensory processing which could impact on people's experiences of the service.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews