Working at Royal Mencap Society - 71 Middleton Avenue
71 Middleton Avenue, Stockton On Tees, TS17 0LL
Operated by Royal Mencap Society
6 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Visible management and a supportive staff culture, although low staffing limits community outings and activities."
Safety & Risk
6/10
✓
Staff followed systems and processes to administer and store medicines safely, however, records were not always completed in full.
Staff Culture
7/10
✓
Staff felt respected, supported and valued by the registered manager. One member of staff told us, 'I love working here. The staff team are great, we all work well together.'
Staffing Levels
5/10
!
The service had enough staff to meet people's daily care needs. However, there were not always enough staff on duty for people to go out whenever they wanted.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: staff were supported through training on mandatory courses plus Autism awareness and mental health; supervisions and appraisals took place regularly.
Management
7/10
✓
The registered manager worked directly with people and led by example. Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say.
Programmes
5/10
!
Per 2018 comprehensive inspection: people supported with community trips, park visits, hairdresser, goal-based activities like holidays; however 2023 report notes staffing limited external activities.
Points to consider
Staffing levels meet daily care needs but are too low for regular outings and activities in the community.
The service had enough staff to meet people's daily care needs. However, the registered manager had recognised there were not always enough staff on duty for people to go out whenever they wanted.
Activities are limited by staffing so the role lacks variety beyond basic personal care.
There were not always enough staff to enable people to take part in activities and pursue their interests in their local area.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews