Last updated: 10 February 2026
"Approachability from hands-on managers and a positive team culture, but safety gaps with untrained agency staff on emergency medicines and fire risks hold it back."
The service was not always safe... two agency staff... had not been trained to administer rescue medicines... no best interest decision in place for this... fire safety report... moderate risk
Staff were encouraged to speak out and contribute to the development of the service... 'All staff were pulling in the right direction'
There were enough staff to meet people's needs... no current staffing vacancies... two agency staff working together at Foxglove
Staff were supported with regular access to training and support... more face-to-face training and training around providing person centred care
Staff described the manager as 'firm but fair' and all management as 'hands on and approachable.'
lots of trips, safari, zoos, meals, joint activities such as celebrations for Halloween... growing vegetables and using them in cooking
Safety has some gaps like fire risks still needing fixes and agency staff not trained on emergency meds
we met the fire safety officer and have subsequently received their fire safety report. Some areas of concern remain and identified as a moderate risk... two agency staff were working together who had not been trained to administer rescue medicines
Staffing is adequate now with no vacancies but relies on some agency workers for shifts
there were two agency staff working together at Foxglove and although experienced and competent it was not clear who the shift lead was... sickness still had an impact on the service, but shifts were now always covered adequately
Only standard training with some improvements but no specialist qualifications or career paths mentioned
Staff were supported with regular access to training... felt training had improved recently and there was more face-to-face training... Staff had opportunity to discuss... personal development and reviews of their performance and career progression were being rolled out
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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