Working at Royal Mencap Society - 178 London Road
178 London Road, Waterlooville, PO7 5SP
Operated by Royal Mencap Society
3 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.1/10
Key Finding
"Safe practices and a supportive culture with good training, but no registered manager and agency staff for vacancies hold it back."
Safety & Risk
7/10
✓
Processes were in place and followed to protect people from abuse. Staff had completed training in safeguarding... Risks to people's personal safety had been assessed... There were safe medication administration systems... Incidents and accidents were recorded, acted upon and analysed for learning.
Staff Culture
6/10
✓
Staff told us they enjoyed working at the service and felt well supported by the service manager. Staff told us they felt valued and listened to.
Staffing Levels
5/10
!
The service was in the process of recruiting new staff to fill vacancies. Agency staff were used in the interim and the service manager and staff told us they used the same agency staff regularly to provide continuity for people.
Training & Dev
6/10
✓
Staff received a variety of training to ensure they had the skills and knowledge to support people effectively. Staff were supported through regular supervision.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission. A new service manager had been employed to oversee the day to day running of the service and the area manager had applied to become the registered manager.
Programmes
5/10
!
People were engaged in a range of activities to meet their individual needs. Regular excursions took place outside the home including attending a day centre, trips to the cinema, swimming pool and town. People were also supported to engage in activities that they enjoyed inside the home and these included playing musical instruments, reading magazines and listening to music.
Points to consider
No permanent manager in place, only a new service manager with the area manager applying to register.
The service did not have a manager registered with the Care Quality Commission. A new service manager had been employed to oversee the day to day running of the service and the area manager had applied to become the registered manager.
Vacancies mean they use agency staff to cover shifts, even if the same ones for continuity.
The service was in the process of recruiting new staff to fill vacancies. Agency staff were used in the interim and the service manager and staff told us they used the same agency staff regularly to provide continuity for people.
No dedicated activities coordinator or specialist programmes, just basic outings and home activities.
People were engaged in a range of activities... Regular excursions took place... trips to the cinema, swimming pool and town... playing musical instruments, reading magazines and listening to music.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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