Working at Royal Court
Fiddlers Green Lane, Cheltenham, GL51 0SF
Operated by Lilian Faithfull Care
48 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Supportive leaders and a happy proud team with good training and activities, but gaps in safety records and occasional waits for care need attention."
Safety & Risk
4/10
!
We identified some medicine incidents which, whilst they were being recorded and investigated internally, were not formally being logged as incidents... the quality and consistency of risk assessments varied and there were gaps in some people’s care records.
Staff Culture
6/10
✓
Staff told us they were happy at work and enjoyed working at Royal Court. This was evident in how well staff worked as a team... One staff member told us, “Love it here, it’s like being at home... It’s a wonderful team here.”
Staffing Levels
5/10
!
Feedback about staffing levels was generally positive. Some people told us they had to wait for care and support... sometimes a wait of around 10 minutes or so. there was still some use of agency staff.
Training & Dev
6/10
✓
The service provided a range of online and face to face training... Staff told us they had access to training and could ask for other training of interest if they wanted. All staff including agency staff had completed the Care Certificate.
Management
6/10
✓
Leaders were visible and supportive. Staff were proud to work at Royal Court. The registered manager had an open-door policy to support people.
Programmes
6/10
✓
The service provided a programme events and activities... quizzes, exercise sessions, arts and crafts, cooking and gardening. Entertainers visited regularly and provided musical/singing activities. People also had the opportunity to spend time with visiting pet dogs... minibus trips.
Points to consider
Staffing levels are adequate but people sometimes wait up to 10 minutes for help, and agency staff fill some gaps.
sometimes a wait of around 10 minutes or so... there was still some use of agency staff the service used the same agency to fill gaps at short notice.
Safety records like risk assessments have gaps and inconsistencies, and some medication errors were not formally logged.
the quality and consistency of risk assessments varied and there were gaps... We identified some medicine incidents which... were not formally being logged as incidents.
Only basic training for distressed behaviors so far, with specialist training difficult to get and just now being arranged.
Staff had received basic training in supporting people with distressed behaviours... the provider told us it had been difficult to source specific positive behaviour support training. The provider has since arranged specific training for staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews