Last updated: 9 February 2026
"Staff benefit from excellent training, supervisions and robust safety alongside sufficient staffing and supportive management, although some feel senior managers are more detached from daily work."
Robust safeguarding systems with designated leads; detailed risk and behaviour plans; safe medicines management with nurse-assessed competency; incidents reviewed for trends and learning.
Staff told us they felt very supported by management within their house and by the registered manager. Staff shared the vision and felt able to raise issues which would be dealt with appropriately.
Staffing levels were calculated according to the needs of the people being supported. Staff told us they felt there were enough staff and we observed people being supported in appropriate unhurried ways.
Staff received a good induction, regular update training, were encouraged to undertake further qualifications, and had regular supervisions and appraisals. One staff said, '[The management] have told me if I see any training I want to do then they will try and sort it.'
Staff told us they were able to raise issues with management and felt anything they raised would be dealt with appropriately. One staff member said, '[The registered manager] is amazing I feel I could speak to them anytime.'
People attended community events like discos, gym, sports; on-site music lessons, computers, play area, football pitch; work experience via job coach, transition coordinator, and local business partnerships.
Some staff feel senior managers are more detached from daily house work than before.
Some staff told us they felt senior staff in the organisation were more detached from the service than they had been.
AI Generated
Last inspected: April 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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