Working at Royal Care Home

Staff did not feel they were always being supported equally or fairly. Staff shared concerns about the management. Staff felt able to give feedback though they said it was not always acted on promptly.

Agency staff was regularly being used to help ensure staffing levels were consistent. Safe recruitment practices were not followed. For example, there were gaps in people’s employment that had not been addressed and incomplete recruitment records in place.

Records indicated that staff training was up to date. Managers made sure staff received appropriate training, though regular supervisions and appraisals were not taking place.

The home employed an activities coordinator, and we did see some photos of some activities people were involved in. However, the service had an activity plan in place on the noticeboard that showed some of the activities that were being offered throughout the week, but these did not align with what we witnessed on site.