Last updated: 10 February 2026
"Strong safety practices and specialist training support staff well, but incomplete care records and occasional staffing deployment issues hold it back."
Risks were assessed and managed effectively. Medicines were managed safely... Staff understood their role in safeguarding... learning lessons when things go wrong
Relatives said the home had a 'family feel'... Staff told us they received good support from the management team... approachable and supportive
There were enough staff on each shift to meet people's needs, although following an incident... the registered manager agreed to review how staff were deployed
Specialist training was arranged... speech and language therapist had delivered training in dysphagia and falls prevention training... Staff met regularly with their managers for one-to-one supervision
records related to people's care were not always complete and up-to-date... risk that people could receive inappropriate care as their care plans did not always accurately reflect their needs
People had access to a range of activities, events and outings... In-house activities included singing, baking, quizzes and gentle exercise... trips to the local high street, shops, cafes
Managers not keeping care records fully up to date, which risks wrong care being given
care records were not always complete or up-to-date... risk that people could receive inappropriate care as their care plans did not always accurately reflect their needs
Staffing is enough but relies on some agency workers and call bells not always answered straight away
Agency staff were used on some shifts to cover vacancies... observed an incident in which staff could have been better deployed... two call bells were ringing... none responded
Activities are regular but basic like quizzes, singing and outings with no specialist programmes
In-house activities included singing, baking, quizzes and gentle exercise. Musicians such as pianists and violinists regularly visited... trips to local shops and cafes
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp