Working at Royal Avenue
77-83 Royal Avenue, Lowestoft, NR32 4HJ
Operated by Mrs P Barnard
23 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Good staffing levels and strong safety practices create a relaxed atmosphere, but inconsistent management oversight and unreliable training hold it back."
Safety & Risk
7/10
✓
2022 inspection: Assured on infection prevention, PPE use, outbreak management; Per 2018: Staff understood safeguarding, medicines administered safely, detailed risk assessments in place.
Staff Culture
6/10
✓
Per 2018 comprehensive inspection: 'The manager is approachable and very helpful'; positive feedback from staff, relatives and people using the service.
Staffing Levels
7/10
✓
Per 2018 comprehensive inspection: 'This is the best place I have ever worked for ensuring there are enough staff on duty to help people.' Relaxed atmosphere with staff engaged 1:1 and in small groups.
Training & Dev
4/10
!
Per 2018 comprehensive inspection: We saw in the annual training matrix, that training was planned but not always delivered. Staff not clear upon what training they should do and how frequently.
Management
4/10
!
Per 2018 comprehensive inspection: Quality assurance systems had not been fully implemented and audits were not always completed to assess the quality of the service.
Programmes
6/10
✓
Per 2018 comprehensive inspection: gardening, playing music and games, caring for pets, social calendars of events in local area, education courses, craft sessions.
Points to consider
Managers do not always complete audits or staff check-ins, so oversight and support feel inconsistent.
Quality assurance systems had not been fully implemented and audits were not always completed... Formal supervision was not always held and although staff meetings took place, these were infrequent.
Staff training gets planned but is not always delivered or fully up to date.
We saw in the annual training matrix, that training was planned but not always delivered... The training matrix was not up to date.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews