Working at Roy Kinnear House
289 Waldegrave Road, Twickenham, TW1 4SU
Operated by Choice Support
6 bedsNursing homes
Workplace Score
3.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.4/10
Key Finding
"Passionate and committed staff with strong team spirit and varied activities, but no registered manager, unsafe medicines handling, and unmet staffing levels hold it back."
Safety & Risk
2/10
✕
Medicines were not managed safely, with issues such as excess stock, unclear protocols, and unresolved audit actions.
Staff Culture
5/10
!
Staff expressed that they were passionate about their roles and took pride in supporting people well. There was a strong sense of team commitment.
Staffing Levels
3/10
✕
Staff rotas showed that the staffing level was not always met.
Training & Dev
4/10
!
Supervision records were not up to date, staff reported that training on PEG feeding was not sufficient.
Management
2/10
✕
The service was without a registered manager as at the time of this inspection.
Programmes
4/10
!
Staff supported people to attend local church services, music sessions, yoga activities, shopping trips, arts and crafts, or community engagement.
Points to consider
No permanent manager in place, leading to weak oversight and governance gaps.
The service was without a registered manager as at the time of this inspection.
Staffing levels not always met, so staff are stretched and cannot always do planned activities.
Staff rotas showed that the staffing level was not always met.
Medicines not handled safely with excess stock and missing checks, risking errors.
Medicines were not managed safely, with issues such as excess stock, unclear protocols, and unresolved audit actions.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews