Working at Roxburgh Lodge

Care plans were person-centred... However, they were not always accurate and updated in all areas... we highlighted a number of infection protection control concerns. The provider took immediate action.

Staff consistently told us they felt comfortable raising any concerns with the management team. They felt they were listened to... Staff told us they felt supported by the management.

There were enough staff to meet people's needs, including for one-to-one support for people to take part in activities how and when they wanted. Staff levels were kept under review and staff worked flexibly.

New and existing staff completed the provider's ongoing mandatory training as well as multiple specialist training to meet people's needs. Staff received support in the form of continual supervision, appraisal and regular competency checks.

We observed various activities during the inspection and the staff had maintained records of the activities offered to people on a daily basis. The provider had a 'sensory/activity' room with a variety of equipment.