Working at Roxburgh House (West Midlands)
Reddall Hill Road, Cradley Heath, B64 5JE
Operated by HC-One Limited
44 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Staff enjoy a family-like culture with good morale and approachable management, but staffing gets busy sometimes and training has gaps."
Safety & Risk
8/10
✓
2022 targeted inspection: Assured on preventing infections, effective PPE use, safe admissions, testing, vaccination compliance, managed visits and outbreaks.
Staff Culture
8/10
✓
Per 2019 comprehensive inspection: Staff described 'like a family, it is a great place' with good morale; 'We can put ideas forward and they are listened to'.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: 'There were enough staff available to people'; relative noted 'if they are busy, as they sometimes are'; 2022: measures to mitigate COVID-19 related staff pressures.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Most staff completed required training with plans for others; regular supervision and induction including shadowing.
Management
7/10
✓
Per 2019 comprehensive inspection: People and staff described registered manager as approachable with open door policy and good morale: 'The registered manager here is really good, we all have good morale'.
Programmes
7/10
✓
Per 2019 comprehensive inspection: Distinctive activities like 'stop the clock' all-staff events, shooting range outings, tablet for interests, community trips, residents on interview panels with uniforms.
Points to consider
Staffing is adequate but gets busy sometimes and needed extra measures for COVID pressures.
A relative said, 'There are enough staff, if they are busy, as they sometimes are, they always prioritise' (per 2019); The provider told us they had measures in place to mitigate the risks associated with COVID-19 related staff pressures (2022).
Only standard training with most staff up to date but some gaps and no specialist courses.
We found that most staff members had completed the required training, with a plan in place for those who needed to complete training (per 2019).
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews