Working at Roxburgh House Care Home

Training misses key best practice updates like communication skills every three years and yearly safeguarding refreshers.

best practice guidance states staff should complete training in communication every three years. We found staff had not received this training. All staff had completed safeguarding training however, the provider scheduled refresher training every two years instead of annually.

Basic activities like games quizzes and nail painting with no dedicated coordinator so shifts feel routine.

we observed people having their nails painted, engaging in one on one games and taking part in quizzes. At the time of the inspection there was no activities co-ordinator in post.

No clear system for working out staffing numbers even though levels are usually enough.

the tools used to calculate the staffing levels did not provide a clear rationale for how the number of staff had been determined.