Last updated: 9 February 2026
"Strong safety practices, robust management oversight and positive culture, but staffing relies on daily tools without staff retention details and training is basic."
People felt safe using the service. Staff knew how to respond if they suspected abuse. Risk assessments were in place to keep people safe. Lessons were learnt and improvements were made when things went wrong.
There was a positive and open culture at the service. The majority of staff spoken with felt able to raise concerns to the management and felt they were listened to.
The provider ensured there were sufficient numbers of suitable staff. Staffing was closely monitored by management. The service had a dependency tool which was used and updated daily.
Per 2018 comprehensive inspection: Staff were provided with appropriate support and training to enable them to carry out their roles. Staff had completed a range of training including dementia training.
Robust quality assurance systems were in place to demonstrate good management oversight. The registered manager met regularly with staff in supervision and staff meetings.
Per 2018 comprehensive inspection: The activities co-ordinator offered a range of activities which were individual, group activities or trips out including arts and crafts, nail painting, dominoes.
Staff numbers are enough to cover basics using a daily tool, but nothing said about low turnover or temps.
The provider ensured there were sufficient numbers of suitable staff. Staffing was closely monitored by management. The service had a dependency tool which was used and updated daily.
Only standard training and supervisions mentioned, no specialist courses or ways to progress your career.
Per 2018 comprehensive inspection: Staff were provided with appropriate support and training to enable them to carry out their roles. Staff had received regular supervision and an annual appraisal.
Activities are basic stuff like crafts, games and trips, so days are mostly routine personal care.
Per 2018 comprehensive inspection: arts and crafts, nail painting and dominoes... pantomime, a bus trip... community groups.
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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