Working at Rowley House
11 Avenue Road, Rowley Regis, B65 0LR
Operated by Transitions Care (West Midlands) Limited
2 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Supportive management and positive culture where staff feel heard and safe, but limited activities with no special programmes hold it back."
Safety & Risk
7/10
✓
Staff described the signs of abuse and confirmed their responsibilities regarding procedures to report concerns. We checked tablets remaining against records and found these were correct.
Staff Culture
7/10
✓
Staff understood their responsibilities to raise concerns. They told us the management team would listen to them and felt any concerns would be acted on and addressed quickly.
Staffing Levels
6/10
✓
A staff member told us, 'Staffing levels are adequate. We [staff] have time to meet their needs, engage, with and keep the person safe.'
Training & Dev
6/10
✓
A staff member told us, 'I had good induction training. I had shadow days so I could get used to my job.' Staff had completed an induction process and the care certificate was available to new staff.
Management
7/10
✓
A staff member said, 'The manager and team leaders are approachable and supportive. The manager is here and on-call at other times.'
Programmes
4/10
!
We heard staff speak with the person slowly and calmly. They asked the person if they would like to play bingo. The person smiled and nodded and got ready for the bingo session.
Points to consider
No activities coordinator or special programmes, just basic games like bingo, so the role is mostly routine personal care.
The person had access to social activities that met their interests.
Only standard induction and entry-level care certificate training, no specialist courses or funded qualifications.
Staff had completed an induction process and the care certificate was available to new staff.
Staffing is adequate but recruitment is still ongoing as the service is new.
There were sufficient numbers of staff in place and recruitment was ongoing to allow the staffing levels required.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews