Working at Rowles House Limited
Rowles House, Luton, LU3 2BB
Operated by Rowles House Limited
26 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Supportive management and positive team culture with strong safety practices, but staffing lacks stability and training covers only basics."
Safety & Risk
8/10
✓
Medicines administration processes were followed so people received their medicines safely... electronic medication system... audits undertaken regularly. Accidents and incidents... regular analysis... lessons were learned.
Staff Culture
7/10
✓
Staff provided positive feedback about their roles, good teamwork and support from the management team. Staff told us they enjoyed working at the service, found their roles rewarding and placed people at the centre.
Staffing Levels
6/10
✓
The provider ensured there were sufficient numbers of suitable staff. People, relatives and staff told us there were enough staff to provide people with safe support. A person said, 'Yes, there are plenty staff.'
Training & Dev
6/10
✓
Staff were supported in their roles through one-to-one supervision sessions and annual appraisals. Staff received training in safeguarding and infection prevention and control.
Management
7/10
✓
People, relatives and staff knew who the registered manager was and spoke very positively about them and the management team. A staff member said, '[They are] very supportive, very easy to talk to if I should have any concerns.'
Programmes
6/10
✓
Per 2018 comprehensive inspection: The service employed an activities coordinator. Varied range of activities planned... day trip... singing club... manicures, arts and crafts and exercise classes.
Points to consider
Staffing levels are enough to meet needs safely, but no mention of stable long-serving team or minimal agency use.
There were enough staff to meet people's needs. People, relatives and staff told us there were enough staff to provide people with safe support.
Training covers basics like safeguarding and infection control with supervision, but no specialist courses or funded qualifications.
Staff received training in safeguarding... infection prevention and control. Staff were supported... through one-to-one supervision sessions and annual appraisals.
Varied basic activities like crafts, trips and manicures with a coordinator per older report, but no innovative or specialist programmes.
Per 2018 comprehensive inspection: activities coordinator... manicures, arts and crafts... trips out... singing club.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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