Working at Rowland House Care Home
1a Lime Tree Avenue, Thames Ditton, KT7 0NY
Operated by Titleworth Neuro Limited
7 bedsResidential homesRehabilitation (illness/injury)
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.8/10
Key Finding
"Staff receive good training and feel happier with enough staff and supportive management, but lack a permanent manager and regular activities."
Safety & Risk
4/10
!
Storage of medicines was not always safe... temperature of the cabinet had gone over the safe storage temperature of 25 degrees, rising as high as 28 degrees on 1 occasion.
Staff Culture
6/10
✓
Staff fed back that they felt happier working at the service. They told us there were enough of them to provide care for people and that they felt management supported and listened to them.
Staffing Levels
5/10
!
Relatives and staff generally felt there were sufficient staff on duty. Staff said, 'We only have 5 people here at present, so 3 staff is sufficient.'
Training & Dev
6/10
✓
Staff received appropriate training to help ensure they were competent and confident in their role. This included face to face as well as eLearning. 'The induction was comprehensive.'
Management
3/10
✕
The service was without a registered manager. However, the interim manager had been in post for 3 months and staff felt management supported and listened to them.
Programmes
3/10
✕
We did not see any activities taking place with people during the day. Improvements were needed to ensure staff were providing activities and meaningful opportunities on a regular basis.
Points to consider
No permanent manager in place, only an interim one for 3 months so changes might not last.
The service was without a registered manager. However, the provider had placed an interim manager to oversee the service. The interim manager had been in post for 3 months.
No regular activities programme or coordinator, so the role is mostly routine personal care.
We did not see any activities taking place with people during the day. There was a false set of activity programmes on the board which were not being followed.
Medicines stored at wrong temperatures many times, which could make them less effective.
We found it was affected by how warm people liked their room... on 12 occasions over a period of 61 days the temperature of the cabinet had gone over the safe storage temperature of 25 degrees.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2025
Requires improvement
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews