Working at Rowland House

Some risk assessments for bed rails were missing details and medication records did not always have two signatures at the time of inspection.

During the inspection we noted some people had bed rails in place and care plans did not contain information related to potential risks these may cause or why they were in place... We did note hand-written MARs did not always have two signatures.

Staffing is sufficient with flexible rotas and right skills, but no details on team stability or agency staff use.

People were supported by sufficient numbers of staff who had the right mix of experience and skills. Staffing levels were flexible around the needs and wishes of people who used the service.

Activities include outings, cooking and personal events from calendars, but no dedicated coordinator or specialist programmes mentioned.

People received personalised care and participated in activities, hobbies and events they enjoyed. People were involved in the local community and their calendars for activities and events were varied and personalised to the individual.