Last updated: 9 February 2026
"An approachable manager and strong team communication shine, although basic activities without a coordinator and standard training hold it back."
Medicines systems were organised, and people were receiving their medicines when they should. The provider was following safe protocols for the receipt, storage, administration, and disposal of medicines.
One staff member said, 'In our team meetings we share any concerns for discussion, and we learn from this. The communication between us is really good.'
The registered provider ensured there were enough staff to meet people's needs in a safe and effective way.
Staff had been trained in mandatory topics and additional subjects specific to the needs of people using the service.
Staff consistently described the registered manager, as being knowledgeable, friendly, caring, and approachable.
A range of activities was provided, which included involvement and use of local and wider community-based activities.
No activities coordinator or specialist programmes, so the role involves mostly routine care with some basic community outings.
A range of activities was provided, which included involvement and use of local and wider community-based activities.
Staffing is adequate with enough staff on shift, but nothing special like long team stability or super low workloads.
There were enough staff available to meet people's care needs and people received their medication as prescribed and on time.
Only standard mandatory training plus some specific topics, no funded qualifications or career development paths.
New staff completed a two-week induction which included shadowing a more experienced member of staff. They then continued to complete the care certificate.
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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