Working at Rowandale

People were protected from abuse and avoidable harm by robust systems the service had in place... Comprehensive risk assessments followed best practice guidance and included positive risk taking to optimise people's opportunities to engage in activities.

Staff told us they felt valued and respected and were proud to work for the service. We observed very positive interactions between the management team, the people in the service and their staff.

The provider ensured all staff received an induction and regular ongoing training to maintain and develop their skills. We reviewed training records and found these were up to date. In addition, the service had supported staff to develop their potential to undertake more senior roles.

They were approachable and flexible in the support they provided to the team. Staff told us they felt valued and respected and were proud to work for the service.

The service employed a full-time lifestyle manager to provide person-centred, quality experiences... People continued to engage in an exceptional range of meaningful activities which enhanced the quality of their lives. The lifestyle manager continually reviewed activities available and worked in partnership with specialist colleges.