Working at Rowan House
9 Darwin Road, Southampton, SO15 5BS
Operated by Mrs A Hurley
16 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Staff feel supported by management with a friendly atmosphere and strong safety practices, although reliance on agency staff and basic training are drawbacks."
Safety & Risk
8/10
✓
Medicines received safely with complete records, staff training and competency checks; risks assessed including falls and infections; incidents reported and trends identified for learning.
Staff Culture
7/10
✓
Staff felt supported to deliver high quality care; regular supervision meetings which were opportunities for two-way conversations; recent staff meeting.
Staffing Levels
6/10
✓
There were sufficient numbers of staff... Where the provider relied on agency staff, they were familiar with the service and the people living at Rowan House.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Training based on Care Certificate with shadowing, induction, competency checks, supervisions and appraisals.
Management
7/10
✓
Staff team felt supported by the provider and manager; provider worked closely with home manager to create friendly, open atmosphere.
Programmes
6/10
✓
Per 2018 comprehensive inspection: Regular activities including reminiscing, games, sitting exercise, dancing, films, music, weekly entertainments, church visits, boat excursion.
Points to consider
Staff numbers are sufficient but they rely on some agency staff at times.
Where the provider relied on agency staff, they were familiar with the service
Only standard training like the Care Certificate and basic induction, no specialist courses or funded qualifications.
Per 2018 comprehensive inspection: Training was based on the Care Certificate... followed by competency checks, supervisions and appraisals
Regular activities like games, music and outings but no dedicated coordinator or innovative programmes.
Per 2018 comprehensive inspection: Activities included individual time spent reminiscing... sitting exercise, dancing, films, and music... weekly entertainments
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews