Working at Rowan House Residential Home
4 Lower Port View, Saltash, PL12 4BY
Operated by M & C Care Limited
26 bedsResidential homesHomecare agencies
Workplace Score
5.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.3/10
Key Finding
"Enough staff to meet needs, good training and positive culture, but limited activities and medication discrepancies hold it back."
Safety & Risk
4/10
!
Medicines were ordered, stored, and disposed of safely. However, we did find a discrepancy in the number of medicines held and what was recorded.
Staff Culture
6/10
✓
Staff told us 'A good staff team; I'm really happy here, really happy!' 'Everyone listens to me and helps me. Good teamwork, and all work well together'
Staffing Levels
6/10
✓
Staff rotas showed there were enough staff employed and on duty to meet people's assessed needs. Staff confirmed staffing levels enabled them to keep people safe and meet their care needs.
Training & Dev
6/10
✓
People were supported by staff who completed an induction and received appropriate training and support to enable them to carry out their roles safely. This included fire safety and dementia care training.
Management
5/10
!
Audit processes in place at the time of this inspection. However, these audits had not identified the concerns found at this inspection.
Programmes
3/10
✕
There was time for people to have social interaction, and an outside entertainer was in the service during our inspection.
Points to consider
No activities coordinator or regular programme, just occasional entertainers, so the job is mostly routine personal care.
an outside entertainer was in the service during our inspection.
Medication errors where stock did not match records, and one accident record not sent to the regulator on time.
we did find a discrepancy in the number of medicines held and what was recorded... one alert had not been reported in a timely manner to CQC
Audits and quality checks missed risks and issues like medication problems found by inspectors.
these audits had not identified the concerns found at this inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews