Working at Rowan House
128 Columbus Ravine, Scarborough, YO12 7QZ
Operated by Milewood Healthcare Ltd
9 bedsResidential homes
Workplace Score
5.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.8/10
Key Finding
"A dedicated activities programme and staff feeling valued with good training, but leaders' checks missed safety risks like medicine storage temperature and building issues."
Safety & Risk
6/10
✓
Medicines were stored securely but the temperature at which medicines were kept was not monitored properly. We fed this back to the provider who gave assurances this would be addressed.
Staff Culture
6/10
✓
Staff we spoke with said they felt valued and their opinions were sought regularly. Staff were asked to complete 'evaluation forms' to develop the service monthly.
Staffing Levels
6/10
✓
The service had enough staff to support people in an individualised way. People were able to take part in activities and outings as they wanted.
Training & Dev
6/10
✓
Staff were suitably trained for their role and had good knowledge of people's needs and how they were best supported. Staff received regular supervision and told us they felt supported in their role.
Management
4/10
!
The provider had quality assurance systems in place however these were not always effective in identifying concerns. For example, the medicines audit failed to recognise the temperature at which medicines were kept was not monitored properly and environmental risks had not always been acted upon and identified.
Programmes
7/10
✓
The provider had a member of staff employed at the service dedicated to seeking out work placements, leisure activities and widening people's social circles. This meant people had choice of a wide range of activities and were supported to attend meaningful activities.
Points to consider
Leaders checks missed risks like medicine storage temperature and building safety issues, and some care plans were missing.
the provider had quality assurance systems in place however these were not always effective in identifying concerns. For example, the medicines audit failed to recognise the temperature at which medicines were kept was not monitored properly and environmental risks had not always been acted upon and identified.
Some safety processes had minor gaps like not monitoring medicine fridge temperature properly.
Medicines were stored securely but the temperature at which medicines were kept was not monitored properly.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews