Working at Rowan Court Care Home
Silverdale Road, Newcastle under Lyme, ST5 2TA
Operated by Avery Homes (Nelson) Limited
76 bedsNursing homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Outstanding activities programme and supportive culture where staff feel valued like family, although staffing lacks strong retention and training is mostly basic mandatory updates."
Safety & Risk
7/10
✓
People had risks assessed and received medicines safely with electronic system; staff trained in safeguarding; however, medicines audits had minor gaps addressed immediately.
Staff Culture
8/10
✓
Staff were happy in their role and without exception, they all said they felt valued. The staff team worked well together and described themselves as like family.
Staffing Levels
6/10
✓
People were supported by enough safely recruited staff. Staff confirmed there were enough staff to support people safely and call bells were answered promptly.
Training & Dev
6/10
✓
Staff received an induction and updates to their training. One staff member told us, 'At the start I had one weeks training then regular updates to all mandatory training are received'.
Management
8/10
✓
Everyone we spoke with told us the registered manager was accessible and approachable. One staff member said, 'I recently sat and talked with them about some concerns they offered me support and resolved my problems'.
Programmes
9/10
✓
Activities and engagement were a key strength with wellbeing team; pilot called playlist for life; be active scheme recognition; community trips like Blackpool with virtual tours; school and fire station partnerships.
Points to consider
Staffing is adequate with no long waits for help, but no details on low staff turnover or minimal agency workers.
Staff confirmed there were enough staff to support people safely. We saw people did not have to wait for support, call bells were answered promptly.
Only standard induction and mandatory training updates, no specialist courses or funded qualifications.
Staff told us they felt well supported by senior staff and had regular training updates. Records confirmed staff had received an induction and updates to their training.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews